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Search our help center or explore answers to common hospital & laboratory setup questions.
Frequently Asked Questions
How do I claim the 6 Months FREE promotion for my clinic or lab?
Simply sign up for a new account at labexe.com/signup. Your institution automatically receives 6 full months of free enterprise access with zero credit card requirements.
How do I connect my clinical analyzer (e.g. Sysmex or Roche) to Labexe LIMS?
Labexe includes a built-in ASTM E1394 and HL7 middleware engine. Connect your analyzer via RS232 serial cable or Ethernet TCP/IP socket, and select your machine model from the LIMS settings console.
Can Labexe work when the local internet connection goes down?
Yes! Labexe features offline data buffering. Your staff can continue registering patients, entering lab results, and issuing bills locally. The system automatically synchronizes with the cloud when connection returns.
Is the Paperless Patient Vault free for patients?
Yes! Patients can view diagnostic lab reports, digital doctor prescriptions, and family medical histories 100% free forever on web and mobile.
Need direct technical assistance?
Our support team is available Mon-Sat, 9am - 9pm PKT.